Installation Guide
Tools Needed:
- Smartphone with LG ThinQ app
- Wi-Fi network credentials
- LG account credentials
- Compatible LG ThinQ device
- Stable internet connection
Step-by-Step Installation
- Download LG ThinQ App: Download and install the LG ThinQ app from Google Play Store or Apple App Store.
- Create LG Account: Register for an LG account or sign in with existing credentials.
- Connect to Wi-Fi: Ensure your smartphone is connected to your home Wi-Fi network.
- Add Device: Open the ThinQ app and tap "Add Device" to scan for compatible LG appliances.
- Follow On-screen Instructions: Complete the setup process by following the app's guided instructions.
- Device Registration: Register your LG ThinQ device to your account for full functionality.
- Test Connectivity: Test remote control features to ensure proper connection and operation.
Specifications
| Platform Name | LG ThinQ |
| Type | Smart Home Ecosystem |
| Compatibility | iOS, Android, Web |
| Supported Devices | Washers, Dryers, Refrigerators, ACs, TVs |
| Voice Assistant Support | Google Assistant, Amazon Alexa |
| Connectivity | Wi-Fi, Bluetooth, IoT |
| App Version | 3.0 and above |
| Cloud Services | LG Smart Cloud |
| Security | End-to-end encryption |
| Update Frequency | Automatic monthly updates |
Warranty Information
- App Warranty: Lifetime free updates
- Cloud Services: 5 years included
- Technical Support: 24/7 online support
For technical support, contact LG Customer Service at 1-800-243-0000 or visit LG ThinQ Support
Key Features
Remote Control
Control your LG appliances from anywhere using your smartphone, tablet, or computer with the ThinQ app.
Voice Control
Integrate with Google Assistant and Amazon Alexa for hands-free voice control of your smart appliances.
Smart Diagnosis
Automatically diagnose issues with your appliances and receive troubleshooting guidance directly through the app.
Energy Monitoring
Track and optimize energy consumption of connected appliances to reduce electricity costs and environmental impact.
Customized Cycles
Download and create custom washing, drying, and cooling cycles tailored to your specific needs.
Smart Scheduling
Schedule appliance operations during off-peak hours to save on energy costs and optimize usage patterns.
Supported Device Categories
Laundry
Washers, dryers, and stylers with smart features and remote monitoring
Kitchen
Refrigerators, ovens, dishwashers, and microwaves with smart controls
Air Care
Air conditioners, air purifiers, and dehumidifiers with climate control
Entertainment
Smart TVs, soundbars, and home theater systems with integrated control
Cleaning
Robot vacuums and other cleaning appliances with automated scheduling
Monitoring
Smart sensors and cameras for comprehensive home monitoring
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| App won't connect to device | Wi-Fi issues, device offline, app error | Check Wi-Fi connection, restart device, update app |
| Voice commands not working | Voice assistant not linked, microphone issues | Re-link voice assistant, check device permissions |
| Remote control not responding | Internet connection lost, device sleep mode | Check internet connection, wake device from sleep |
| Smart diagnosis failing | Connection instability, outdated firmware | Ensure stable connection, update device firmware |
| App crashing or freezing | Outdated app version, device compatibility | Update app to latest version, check compatibility |
| Notifications not received | Notification settings, app permissions | Check notification settings, grant app permissions |
Error Codes
- CONNECTION_ERROR: Network connectivity issue - Check Wi-Fi and restart router
- DEVICE_OFFLINE: Device not connected - Check device power and connection
- AUTH_FAILED: Authentication error - Re-login to LG account
- FIRMWARE_UPDATE: Update required - Install latest firmware
- SERVER_ERROR: Service unavailable - Try again later
- PERMISSION_DENIED: Access restricted - Check account permissions
Manual Downloads
Current Version Manuals
ThinQ App v3.5
Latest Android & iOS Version
ThinQ Web Portal
Browser-based Control Manual
Voice Control Guide
Google & Alexa Integration
Smart Diagnosis
Troubleshooting & Diagnostics
Previous Versions
ThinQ App v3.0
Major Update Version
ThinQ App v2.5
Legacy Support Version
ThinQ App v2.0
Previous Generation
Initial Release
Version 1.0 Manual