Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
- Smartphone with ThinQ app
Step-by-Step Installation
- Choose Installation Location: Select a location near Wi-Fi router for optimal ThinQ connectivity on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- ThinQ Setup: Download LG ThinQ app, connect to home Wi-Fi, and pair with your washing machine.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | WM4000H ThinQ Series |
| Type | Front Load Smart Washing Machine |
| Color | Black Stainless / White |
| Capacity | 9.5 kg |
| Noise Level (Wash/Spin) | 52 dB / 68 dB |
| Control Type | Touch Controls with Smart Display |
| Energy Rating | A+++ (Most Efficient) |
| Water Consumption | 9,200 L/year |
| Power Requirements | 230V, 50Hz, 10A |
| Dimensions (HxWxD) | 85 x 60 x 59 cm |
| Weight | 71 kg |
| Max Spin Speed | 1400 RPM |
| Connectivity | Wi-Fi 2.4GHz, ThinQ Technology |
Warranty Information
- Full Warranty: 2 years parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Smart Features Warranty: 1 year on ThinQ components
- Additional Coverage: Optional extended warranty available
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
ThinQ Smart Technology
Connect your washing machine to your home Wi-Fi for remote control, cycle monitoring, and smart diagnostics through the LG ThinQ mobile app.
AI Direct Drive
Artificial intelligence detects fabric types and load size to automatically select the optimal wash cycle for perfect cleaning results every time.
Voice Control
Compatible with Google Assistant and Amazon Alexa for hands-free control of your washing machine using simple voice commands.
Smart Diagnosis
Automatically detects issues and provides troubleshooting solutions through the ThinQ app, reducing service calls and downtime.
Remote Start & Monitoring
Start, stop, and monitor wash cycles from anywhere using your smartphone. Receive notifications when cycles are complete.
Energy Monitoring
Track energy and water consumption through the ThinQ app to optimize usage and reduce utility costs.
ThinQ App Features
Cycle Download
Download additional wash cycles and features directly to your machine through the ThinQ app
Usage Statistics
View detailed reports on washing frequency, cycle preferences, and resource consumption
Maintenance Alerts
Receive notifications for filter cleaning, drum maintenance, and software updates
Smart Pairing
Automatically pair with LG dryers for optimized wash and dry cycle coordination
Fabric Care Guide
Access comprehensive fabric care instructions and stain removal tips
Cycle Customization
Create and save custom wash cycles tailored to your specific needs
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| ThinQ connection failed | Wi-Fi issues, incorrect setup | Check Wi-Fi connection, restart router, re-run ThinQ setup |
| App not responding | App update needed, server issues | Update ThinQ app, check LG server status, restart app |
| Remote start not working | Connectivity loss, safety lock engaged | Check internet connection, ensure door is properly closed |
| Smart features disabled | Software glitch, network issues | Restart machine, check network settings, update software |
| Voice control not responding | Device pairing issue, microphone problem | Re-pair with voice assistant, check device settings |
| Notification delays | App background restrictions, network latency | Check app permissions, ensure stable internet connection |
Smart Error Codes
- tE: ThinQ connection error - Check Wi-Fi and restart setup
- AE: App authentication error - Re-login to ThinQ app
- CE: Communication error - Check network connectivity
- SE: Software update required - Update machine software
- VE: Voice control error - Re-pair with voice assistant
- NE: Network configuration error - Reset network settings
Manual Downloads
Current ThinQ Models
WM4000HBA
9.5kg ThinQ AI Washer
WM4500HBA
10.5kg ThinQ Steam
WM5000HWA
9.5kg ThinQ White
WM5500HCA
11kg ThinQ Graphite
Previous ThinQ Models
WM3900HWA
9kg ThinQ Washer
WM3700HVA
8.5kg ThinQ Washer
WM3400HWA
7.5kg ThinQ Washer
WM3100HCA
6.5kg ThinQ Compact