Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | ThinQ Smart Series |
| Type | Front Load Washing Machine |
| Color | Graphite Steel / White |
| Capacity | 9.5 kg |
| Noise Level (Wash/Spin) | 52 dB / 69 dB |
| Control Type | Smart Touch Controls with LCD Display |
| Energy Rating | A+++ (Most Efficient) |
| Water Consumption | 9,200 L/year |
| Power Requirements | 230V, 50Hz, 10A |
| Dimensions (HxWxD) | 85 x 60 x 59 cm |
| Weight | 71 kg |
| Max Spin Speed | 1400 RPM |
Warranty Information
- Full Warranty: 2 years parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Smart Features: 1 year on ThinQ components
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
SmartThinQ Technology
Advanced Wi-Fi connectivity allows remote control and monitoring via smartphone app, with cycle status updates and smart diagnostics.
AI Direct Drive
Artificial intelligence automatically detects fabric types and load size to optimize washing motions and energy consumption for perfect results.
Voice Control
Compatible with Google Assistant and Amazon Alexa for hands-free operation and status queries using voice commands.
Smart Diagnosis
Automatically detects issues and provides troubleshooting guidance through the ThinQ app, reducing service calls.
Energy Monitoring
Real-time energy and water consumption tracking helps optimize usage patterns and reduce utility costs.
Remote Start
Start wash cycles remotely from anywhere using the ThinQ mobile app for ultimate convenience.
Smart ThinQ App Features
Cycle Download
Download additional wash cycles and features directly to your machine
Usage Statistics
Track your washing habits and receive optimization suggestions
Maintenance Alerts
Receive notifications for filter cleaning and maintenance schedules
Smart Pairing
Automatically pair with compatible LG dryers for seamless laundry workflow
Firmware Updates
Automatic software updates with new features and improvements
Energy Reports
Weekly and monthly energy consumption reports with savings tips
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Wi-Fi connection issues | Router distance, network configuration | Move closer to router, check network settings, restart both devices |
| App not connecting | App version, account issues, server problems | Update app, check login credentials, wait for server maintenance |
| Remote control not working | Internet connection, device compatibility | Check internet connection, ensure compatible smartphone |
| Smart features disabled | Privacy settings, firmware issues | Check privacy settings, update firmware, reset smart features |
| Voice control not responding | Assistant setup, microphone issues | Re-link with voice assistant, check device microphone |
| Notification delays | App settings, phone restrictions | Check notification permissions, disable battery optimization for app |
Smart ThinQ Error Codes
- tE: ThinQ connection error - Check Wi-Fi and restart connection
- AE: App authentication error - Re-login to ThinQ app
- CE: Communication error - Check network connectivity
- SE: Server error - Wait for service restoration
- VE: Voice control error - Reconfigure voice assistant
- FE: Firmware update error - Check internet and retry update
Manual Downloads
Current ThinQ Model Manuals
WM3900HWA
4.5 cu.ft. Smart ThinQ Washer
WM4000HWA
4.5 cu.ft. AI ThinQ Washer
WM4200HWA
4.8 cu.ft. ThinQ Steam Washer
WM9000HVA
5.2 cu.ft. Premium ThinQ Washer
Popular ThinQ Series
WM3470HVA
4.5 cu.ft. ThinQ Washer
WM3600HWA
4.5 cu.ft. Smart ThinQ
WM3900HWA
4.5 cu.ft. ThinQ with Steam
WM4000HBA
4.5 cu.ft. Black ThinQ