Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Wi-Fi Setup: Download LG ThinQ app and connect washing machine to your home Wi-Fi network for smart features.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | WM4000H ThinQ Series |
| Type | Front Load Washing Machine |
| Color | Black Stainless / White |
| Capacity | 9.5 kg |
| Noise Level (Wash/Spin) | 52 dB / 68 dB |
| Control Type | Touch Controls with LCD Display |
| Smart Technology | LG ThinQ with Wi-Fi Connectivity |
| Energy Rating | A+++ (Most Efficient) |
| Water Consumption | 9,200 L/year |
| Power Requirements | 230V, 50Hz, 10A |
| Dimensions (HxWxD) | 85 x 60 x 60 cm |
| Weight | 71 kg |
| Max Spin Speed | 1400 RPM |
Warranty Information
- Full Warranty: 2 years parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Smart Features Warranty: 1 year on ThinQ components
- Additional Coverage: Optional extended warranty available
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
ThinQ Smart Technology
Connect your washing machine to Wi-Fi for remote control, cycle monitoring, and smart diagnostics through the LG ThinQ mobile app.
Direct Drive Motor
LG's innovative Direct Drive motor connects directly to the drum without belts or pulleys, reducing noise and vibration while increasing reliability and efficiency.
AI Technology
Artificial Intelligence automatically detects fabric types and load size to optimize wash motions, water temperature, and cycle time for perfect results.
Steam Technology
Steam technology helps to remove tough stains, reduce allergens, and minimize wrinkles, leaving clothes fresh and hygienically clean.
Voice Control
Compatible with Google Assistant and Amazon Alexa for hands-free control of your washing machine using voice commands.
TurboWash™ 360°
This feature saves time without compromising cleaning performance, washing a full load in just 59 minutes using powerful jet sprays and optimized drum rotations.
ThinQ App Features
Remote Start/Stop
Start or stop wash cycles remotely from your smartphone
Cycle Monitoring
Monitor cycle progress and receive completion alerts
Download Cycles
Download additional wash cycles for specific fabric types
Diagnostics
Smart diagnostics can identify issues and suggest solutions
Energy Monitoring
Track energy and water consumption for each cycle
Usage Statistics
View usage patterns and get maintenance reminders
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Washing machine won't start | Power issue, door not closed properly, Wi-Fi connection | Check power supply, ensure door is latched completely, verify ThinQ connection |
| Poor cleaning results | Overloading, wrong detergent, incorrect program | Reduce load size, use correct detergent, select appropriate program |
| Water not draining | Drain hose clogged or kinked | Check drain hose for obstructions or kinks, clean filter |
| Leaking water | Door not sealed, overfilling, loose connections | Check door seal, ensure proper detergent amount, check connections |
| Unusual noises | Foreign objects in drum, unbalanced load | Check for foreign objects, redistribute load evenly |
| ThinQ connection issues | Wi-Fi signal weak, app not updated, network configuration | Check Wi-Fi signal, update ThinQ app, restart router |
Error Codes
- IE: Water supply issue - Check water supply and inlet valve
- OE: Drain issue - Check drain hose and pump
- FE: Flooding detected - Check for leaks and water supply
- LE: Motor issue - Contact service center
- dE: Door not closed properly - Ensure door is fully closed
- UE: Unbalanced load - Redistribute clothes and restart
- tE: ThinQ connection error - Check Wi-Fi and restart connection
Manual Downloads
Current ThinQ Model Manuals
WM4000HBA
9.5kg ThinQ AI Washer
WM4500HBA
9.5kg ThinQ Steam Washer
WM3900HWA
9.5kg ThinQ White Washer
WM5000HBA
10.5kg ThinQ Washer
Popular ThinQ Models
WM3400CW
9kg ThinQ Washer
WM3700HWA
9kg ThinQ Steam
WM3900HCA
9kg ThinQ Graphite
WM4000HWA
9.5kg ThinQ White