Common Issues
| Problem | Possible Cause | Solution |
|---|---|---|
| Washer won't start | Power outage, door not closed, control lock activated | Check power supply, ensure door is latched, deactivate control lock |
| No water filling | Water supply valves closed, clogged inlet screens, kinked hoses | Open water valves, clean inlet screens, straighten hoses |
| Water won't drain | Drain hose clogged, pump filter blocked, drain pump failure | Clear drain hose, clean pump filter, check drain pump |
| Excessive vibration | Unbalanced load, uneven flooring, shipping bolts not removed | Redistribute load, level machine, remove shipping bolts |
| Leaking water | Loose connections, damaged door seal, over-sudsing | Tighten connections, replace door seal, use less detergent |
| Unusual noises | Foreign objects in drum, worn bearings, loose components | Remove objects, inspect bearings, tighten components |
| Poor cleaning | Overloading, incorrect detergent, wrong cycle selection | Reduce load size, use HE detergent, select proper cycle |
| Door won't open | Cycle in progress, water in drum, door lock mechanism failure | Wait for cycle end, drain water, check door lock |
Safety First: Always unplug the washer before attempting any repairs. Contact qualified technician for complex issues.
Error Codes
| IE | Water supply issue - Check water pressure and inlet valve |
| OE | Drain issue - Check drain hose and pump filter |
| FE | Water overflow detected - Check for leaks and water level |
| LE | Motor issue - Direct Drive motor problem detected |
| dE | Door not closed properly - Ensure door is fully latched |
| UE | Unbalanced load - Redistribute clothes evenly |
| TE | Temperature sensor error - Check heating element |
| PE | Pressure sensor error - Check water level sensor |
| CE | Communication error - Control board communication failure |
| HE | Heating error - Heating system malfunction |
Error Code Reset Procedures
- Basic Reset: Unplug the washer for 5 minutes, then plug back in
- Hard Reset: Press and hold Start/Pause button for 5 seconds
- Factory Reset: Press and hold Temperature and Spin buttons simultaneously for 3 seconds
- Power Cycle: Turn off circuit breaker for 10 minutes, then restore power
Note: If error codes persist after reset, contact LG Customer Service for professional assistance.
Diagnostic Tools
Smart Diagnosis™
Use the LG Smart Diagnosis feature through the ThinQ app to automatically diagnose issues and receive specific troubleshooting guidance.
Test Mode
Access the washer's built-in test mode to check individual components including motor, pump, and sensors for proper operation.
Error Code History
View stored error codes in the control board memory to identify recurring issues and patterns for more accurate diagnosis.
Component Testing
Step-by-step procedures to test individual components including door lock, water valves, drain pump, and temperature sensors.
Smart Diagnosis™ Setup
- Download LG ThinQ app from App Store or Google Play
- Create account and add your washer to the app
- When issue occurs, select "Smart Diagnosis" in the app
- Follow on-screen instructions to complete diagnosis
- Receive specific troubleshooting steps based on diagnosis
Test Mode Activation
Motor Test
Tests Direct Drive motor operation and speed control
Drain Test
Tests drain pump and water removal system
Valve Test
Tests hot and cold water inlet valves
Sensor Test
Tests all sensors including pressure and temperature
Preventive Maintenance
Regular Maintenance Schedule
| After Every Use | Wipe door seal and glass, leave door slightly open to dry |
| Monthly | Clean detergent dispenser, run tub clean cycle |
| Every 3 Months | Clean drain pump filter, inspect hoses for wear |
| Every 6 Months | Check and clean water inlet screens, inspect door seal |
| Annually | Professional inspection, check all connections |
Maintenance Procedures
Cleaning Drain Pump Filter:
- Turn off and unplug the washer
- Locate the drain pump filter access panel
- Place towel to catch residual water
- Slowly unscrew the filter counterclockwise
- Remove any debris and clean the filter
- Reinstall filter and ensure proper sealing
Tub Clean Cycle:
- Select Tub Clean cycle on control panel
- Add approved washing machine cleaner
- Run complete cycle without laundry
- Wipe interior with clean cloth after cycle
- Leave door open to air dry completely
Important: Regular maintenance prevents 80% of common washer problems and extends machine lifespan.
Manual Downloads
Troubleshooting Manuals
Basic Troubleshooting
Common issues and quick fixes
Advanced Diagnostics
Detailed error code analysis
Maintenance Guide
Preventive maintenance procedures
Parts Catalog
Replacement parts and numbers
Model Specific Guides
Front Load Series
All front load washer models
Top Load Series
All top load washer models
Smart ThinQ Models
Wi-Fi enabled washers
Steam Care Models
Washers with steam function
Support: For additional assistance, contact LG Customer Service at 1-800-243-0000 or visit LG Support Website