Installation Guide
Tools Needed:
- Adjustable wrench
- Level tool
- Screwdrivers set
- Pliers
- Measuring tape
Step-by-Step Installation
- Location Selection: Choose a stable, level surface near water and power sources with adequate ventilation.
- Unpacking: Remove all protective packaging and shipping bolts carefully.
- Water Connection: Connect hot and cold water lines using new hoses for optimal performance.
- Drain Setup: Install drain hose with proper loop to prevent backflow and ensure efficient drainage.
- Power Connection: Connect to grounded electrical outlet matching machine specifications.
- Level Adjustment: Use leveling feet to ensure machine is perfectly balanced on all sides.
- Initial Test: Run diagnostic cycle to verify proper installation and operation.
Specifications
| Model Series | WM4000HWA |
| Type | Front Load Smart Washer |
| Color Options | Graphite Steel / White |
| Capacity Range | 8.5 kg - 10.5 kg |
| Noise Level | 52 dB / 68 dB |
| Control Interface | Touch Display with ThinQ AI |
| Energy Rating | A+++ Energy Efficient |
| Water Consumption | 9,200 L/year |
| Power Requirements | 220-240V, 50Hz, 10A |
| Dimensions | 84 x 60 x 58 cm |
| Weight | 67 kg |
| Spin Speed | 1400 RPM Maximum |
Warranty Information
- Standard Warranty: 2 years comprehensive coverage
- Motor Protection: 10 years on Direct Drive Motor
- Extended Options: Available extended warranty plans
For warranty claims and service, contact LG Support at 1-800-243-0000 or visit LG Support Portal
Key Features
ThinQ AI Technology
Intelligent AI learns your washing habits and suggests optimal cycles, automatically downloading new programs and updates via Wi-Fi connectivity.
Direct Drive Motor
Advanced motor technology eliminates belts and pulleys, providing quieter operation, better balance, and increased durability with minimal vibration.
Smart Diagnosis
Automatically detects issues and provides troubleshooting guidance through the ThinQ app, reducing service calls and downtime.
Voice Control
Compatible with Google Assistant and Amazon Alexa for hands-free operation and status updates through voice commands.
Smart Pairing
Automatically syncs with compatible LG dryers for optimized wash and dry cycles based on fabric type and load size.
Energy Monitoring
Real-time tracking of energy and water consumption with suggestions for more efficient usage patterns.
Smart Wash Programs
AI Wash
Automatically detects fabric type and soil level to optimize wash settings
TurboWash 360°
Full load cleaning in under 60 minutes with multi-directional water jets
Steam Refresh
Removes wrinkles and odors from lightly worn clothes without washing
Allergy Care
Steam and high-temperature wash to remove common allergens
ColdWash
Effective cleaning in cold water to save energy and protect colors
Quick Wash
Rapid cleaning for small loads in just 15-30 minutes
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Machine not responding | Power disruption, app connectivity issue | Check power supply, restart ThinQ app, reset Wi-Fi connection |
| App connection failed | Network issues, outdated app | Check Wi-Fi signal, update ThinQ app, re-pair device |
| Cycle not starting | Door not secured, water supply issue | Ensure door closure, check water valves, verify settings |
| Poor cleaning performance | Incorrect detergent, overloaded drum | Use HE detergent, reduce load size, select proper cycle |
| Unusual sounds | Foreign objects, unbalanced load | Check drum for objects, redistribute laundry evenly |
| Water not draining | Clogged filter, drain hose obstruction | Clean drain filter, check hose for kinks or blockages |
Smart Error Codes
- IE: Water inlet error - Check water supply and pressure
- OE: Drain system error - Inspect drain hose and pump
- FE: Flood prevention activated - Check for leaks
- LE: Motor communication error - Restart machine
- dE: Door sensor error - Ensure proper closure
- UE: Load imbalance - Redistribute clothes and restart
- TE: Temperature sensor issue - Contact service
Manual Downloads
Current ThinQ Models
WM4000HWA
10.5kg AI ThinQ Washer
WM3500HWA
9.5kg ThinQ Washer
WM3000HWA
8.5kg Compact ThinQ
WM4500HWA
11kg Premium ThinQ
Previous Smart Models
WM3900HWA
10kg Smart Washer
WM3700HWA
9kg Smart Control
WM3400HWA
8kg Smart Washer
WM3200HWA
7kg Compact Smart