Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | AI DD™ ThinQ Series |
| Type | Front Load Smart Washer |
| Color | Graphite Steel / Black Stainless |
| Capacity | 10.5 kg |
| Noise Level (Wash/Spin) | 52 dB / 68 dB |
| Control Type | Smart ThinQ Touch Controls with LCD Display |
| Energy Rating | A+++ (Most Efficient) |
| Water Consumption | 8,900 L/year |
| Power Requirements | 230V, 50Hz, 10A |
| Dimensions (HxWxD) | 87 x 60 x 60 cm |
| Weight | 72 kg |
| Max Spin Speed | 1400 RPM |
Warranty Information
- Full Warranty: 2 years parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Smart Technology: 5 years on ThinQ AI components
- Additional Coverage: Optional extended warranty available
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
AI Direct Drive Motor
Advanced AI technology combined with Direct Drive motor for intelligent fabric detection and optimized washing performance with reduced noise and vibration.
Smart ThinQ Technology
Wi-Fi enabled smart features allowing remote control, cycle monitoring, energy usage tracking, and automatic software updates via smartphone app.
AI Fabric Care
Intelligent fabric detection system that automatically selects the optimal wash cycle based on load size and fabric type for perfect cleaning results.
TurboWash™ 360°
Advanced washing technology that uses multi-directional jet sprays to thoroughly clean clothes in just 39 minutes while saving energy and water.
Smart Diagnosis
Built-in diagnostic system that can identify issues and provide solutions through the ThinQ app, reducing service calls and downtime.
Voice Control
Compatible with Google Assistant and Amazon Alexa for hands-free control and status updates using voice commands.
Smart ThinQ Features
Remote Start
Start and monitor wash cycles remotely from your smartphone anywhere, anytime
Cycle Download
Download additional wash cycles and features through the ThinQ app as they become available
Energy Monitoring
Track energy and water consumption to optimize usage and reduce utility costs
Maintenance Alerts
Receive notifications for filter cleaning, drum maintenance, and service reminders
Usage Statistics
View detailed statistics about your washing habits and patterns for better laundry management
Smart Pairing
Automatically sync with compatible LG dryers for seamless laundry workflow
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Wi-Fi connection issues | Network configuration, signal strength | Check network settings, ensure strong signal, restart router |
| App not connecting | Account setup, device compatibility | Verify ThinQ account, update app, check device compatibility |
| Smart features not working | Software update required, network issues | Check for software updates, restart washer, reconnect to network |
| Voice control not responding | Voice service setup, microphone access | Verify voice service setup, check microphone permissions |
| Remote start failed | Network connectivity, app permissions | Check internet connection, verify app permissions, restart cycle |
| Software update issues | Network stability, storage space | Ensure stable connection, clear app cache, retry update |
Smart Error Codes
- tE: ThinQ connection error - Check Wi-Fi and restart connection
- AE: App authentication error - Verify account and login credentials
- SE: Software update error - Check network and retry update
- VE: Voice control error - Reconfigure voice service settings
- CE: Cloud service error - Service temporarily unavailable
- NE: Network connectivity error - Check router and connection
Manual Downloads
Current ThinQ Models
WM4000HWA
AI DD™ ThinQ Washer
WM4200HBA
Smart ThinQ Steam Washer
WM3900HWA
ThinQ TurboWash Washer
WM3400CW
Compact ThinQ Washer
Popular Smart Models
WM9000HVA
Ultra Large Capacity ThinQ
WM6500HBA
Smart Commercial ThinQ
WM5000HWA
Energy Star ThinQ
WM3500CW
Stackable ThinQ