Installation Guide
Tools Needed:
- Smartphone with ThinQ app
- Wi-Fi network credentials
- Power source
- Screwdrivers
- Level
Step-by-Step Installation
- Choose Installation Location: Select a location with stable Wi-Fi signal and proper ventilation for optimal performance.
- Power Connection: Connect to a properly grounded electrical outlet matching the appliance's voltage requirements.
- Download ThinQ App: Install LG ThinQ app from Google Play Store or Apple App Store on your smartphone.
- Wi-Fi Setup: Connect the appliance to your home Wi-Fi network following the app instructions.
- Account Registration: Create or log into your LG account within the ThinQ app.
- Appliance Registration: Register your appliance using the model number and serial number.
- Initial Setup: Follow the guided setup process in the app to configure basic settings.
Specifications
| Technology Platform | LG ThinQ AI |
| Connectivity | Wi-Fi 2.4GHz, Bluetooth |
| Compatible Devices | iOS 12.0+, Android 8.0+ |
| Voice Assistant Support | Google Assistant, Amazon Alexa |
| App Features | Remote Control, Diagnostics, Software Updates |
| Energy Monitoring | Real-time energy consumption tracking |
| Smart Diagnosis | AI-powered troubleshooting |
| Update Method | Over-the-air firmware updates |
| Security | End-to-end encryption |
| Multi-user Support | Up to 5 family members |
Warranty Information
- Software Warranty: 3 years updates and support
- Hardware Warranty: 2 years parts and labor
- Cloud Services: 5 years guaranteed service
For technical support, contact LG ThinQ Support at 1-800-THINQ-00 or visit LG ThinQ Support
Key Features
AI Smart Diagnosis
Advanced AI technology that automatically detects issues and provides solutions before they become problems, saving time and repair costs.
Voice Control
Seamless integration with Google Assistant and Amazon Alexa for hands-free control of your appliances using simple voice commands.
Remote Monitoring
Monitor and control your appliances from anywhere in the world through the ThinQ mobile app, providing ultimate convenience and peace of mind.
Smart Energy Management
Intelligent energy tracking and optimization features that help reduce electricity consumption and lower your utility bills.
Proactive Care
Automated maintenance reminders and usage tips based on your appliance usage patterns for optimal performance and longevity.
Cross-Device Integration
Create smart home scenarios that coordinate multiple ThinQ appliances for automated routines and enhanced home efficiency.
Smart Features Explained
Smart Scheduling
Set custom schedules for appliance operation based on your daily routine and energy tariff periods
Usage Analytics
Detailed insights into your appliance usage patterns with recommendations for optimization
Remote Diagnostics
Professional-grade diagnostic tools accessible remotely for quick troubleshooting
Software Updates
Automatic feature enhancements and performance improvements through regular updates
Multi-user Access
Family sharing capabilities with individual profiles and customized access levels
Smart Notifications
Real-time alerts and notifications for cycle completion, maintenance needs, and energy usage
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| App cannot connect to appliance | Wi-Fi issues, incorrect setup | Check Wi-Fi signal, restart router, re-run setup process |
| Voice commands not working | Voice assistant not linked, microphone issues | Re-link voice assistant, check device microphone permissions |
| Appliance offline in app | Network connectivity, power outage | Check power supply, restart appliance, verify network |
| Push notifications not received | App permissions, notification settings | Check app notification settings, enable background refresh |
| Software update failed | Network instability, insufficient storage | Ensure stable connection, clear app cache, retry update |
| Remote control not functioning | Server issues, app version mismatch | Update app to latest version, check server status |
Error Codes
- TH-001: Network connection failure - Check Wi-Fi settings
- TH-002: Appliance registration error - Re-register device
- TH-003: Server communication error - Check internet connection
- TH-004: Firmware update failed - Retry with stable connection
- TH-005: Account authentication error - Re-login to account
- TH-006: Device timeout - Restart appliance and app
Manual Downloads
Current ThinQ Models
THINQ-WASH01
Smart Washer with ThinQ
THINQ-FRID01
Smart Refrigerator
THINQ-AC01
Smart Air Conditioner
THINQ-TV01
Smart TV with ThinQ
Previous ThinQ Models
THINQ-WASH-P1
First Gen Smart Washer
THINQ-FRID-P1
First Gen Smart Fridge
THINQ-OVEN-P1
Smart Oven Series
THINQ-CLEAN-P1
Smart Cleaner Series