Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
- Smartphone with ThinQ app
Step-by-Step Installation
- Choose Installation Location: Select a location with stable Wi-Fi connection and proper ventilation on a solid, level floor.
- Unpack and Inspect: Remove all packaging materials and inspect for any shipping damage.
- Power Connection: Connect to a properly grounded 230V, 50Hz, AC only outlet. Do not use an extension cord.
- Network Setup: Connect the ThinQ Tower to your home Wi-Fi network using the LG ThinQ mobile app.
- Device Pairing: Pair compatible LG smart appliances with the ThinQ Tower following on-screen instructions.
- Level the Tower: Adjust the leveling feet to ensure the tower is perfectly level.
- Initial Setup: Run the initial setup wizard to configure preferences and settings.
Specifications
| Model Series | THQ-TWR-2024 |
| Type | Smart Home Control Tower |
| Color | Black Titanium / Silver |
| Compatible Devices | Up to 15 LG ThinQ appliances |
| Display | 10.1" Touch LCD Display |
| Connectivity | Wi-Fi 6, Bluetooth 5.2, Zigbee |
| Voice Control | Google Assistant, Amazon Alexa |
| Power Requirements | 230V, 50Hz, 5A |
| Dimensions (HxWxD) | 120 x 25 x 25 cm |
| Weight | 15 kg |
| Operating System | ThinQ OS 3.0 |
Warranty Information
- Full Warranty: 3 years parts and labor
- Display Warranty: 2 years on touch display
- Software Support: 5 years of updates
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
Centralized Control
Manage all your LG ThinQ appliances from a single interface, with real-time status monitoring and control capabilities.
AI Energy Management
Smart energy optimization that learns your usage patterns and schedules appliance operation during off-peak hours to reduce electricity costs.
Voice Command Integration
Seamless integration with Google Assistant and Amazon Alexa for hands-free control of your entire smart home ecosystem.
Smart Diagnostics
Advanced diagnostic system that monitors appliance health, predicts maintenance needs, and provides troubleshooting guidance.
Custom Scenes
Create and save custom scenes for different situations like "Morning Routine," "Entertaining," or "Energy Saving Mode."
Remote Access
Control and monitor your appliances from anywhere using the LG ThinQ mobile app with secure cloud connectivity.
Compatible Appliance Types
Refrigerators
Smart cooling management and inventory tracking
Washing Machines
Cycle monitoring and remote start/stop functionality
Ovens & Ranges
Precision temperature control and cooking programs
Air Conditioners
Climate control and energy usage optimization
Robotics
Vacuum scheduling and cleaning pattern management
Televisions
Entertainment system integration and content control
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Tower won't power on | Power issue, faulty connection | Check power supply, ensure proper electrical connection |
| Wi-Fi connection lost | Network issues, router problems | Check router status, restart tower, reconnect to network |
| Appliances not connecting | Pairing issues, distance too far | Ensure appliances are in pairing mode, reduce distance |
| Touch screen unresponsive | Screen calibration, software glitch | Restart device, recalibrate touch screen |
| Voice commands not working | Microphone issues, voice service down | Check microphone, verify voice service status |
| Slow performance | Memory full, too many connected devices | Clear cache, reduce connected devices, restart system |
Error Codes
- NET-001: Wi-Fi connection failed - Check network settings
- DEV-002: Device pairing error - Restart pairing process
- PWR-003: Power supply issue - Check electrical connection
- MEM-004: Memory full - Clear cache and restart
- VOI-005: Voice service unavailable - Check internet connection
- SYS-006: System error - Perform factory reset
Manual Downloads
Current Model Manuals
THQ-TWR-2024
ThinQ Tower Pro
THQ-TWR-2024S
ThinQ Tower Standard
THQ-TWR-2024M
ThinQ Tower Mini
THQ-TWR-2024W
ThinQ Tower White
Popular Previous Models
THQ-TWR-2023
2023 ThinQ Tower
THQ-TWR-2022
2022 ThinQ Tower
THQ-TWR-2021
2021 ThinQ Hub
THQ-TWR-2020
2020 Smart Center