Installation Guide
Tools Needed:
- Smartphone with ThinQ app
- Wi-Fi network credentials
- Screwdrivers set
- Multimeter
- Network cable tester
Step-by-Step Installation
- Network Setup: Ensure stable 2.4GHz Wi-Fi connection for ThinQ device connectivity.
- App Installation: Download LG ThinQ app from Google Play Store or Apple App Store.
- Device Registration: Create LG account and register your ThinQ enabled appliance.
- Wi-Fi Connection: Connect appliance to home Wi-Fi network using the ThinQ app.
- Firmware Update: Check and install latest firmware updates for optimal performance.
- Feature Configuration: Set up voice control, scheduling, and remote monitoring features.
- Testing: Verify all smart functions and connectivity features are working properly.
Specifications
| Technology Platform | LG ThinQ Smart Home |
| Connectivity | Wi-Fi 2.4GHz, Bluetooth 5.0 |
| Voice Control | Google Assistant, Amazon Alexa |
| App Compatibility | iOS 12+, Android 8.0+ |
| Cloud Services | LG Smart Cloud Platform |
| Security | 128-bit Encryption, OAuth 2.0 |
| API Access | RESTful API, WebSocket |
| Update Method | OTA (Over-the-Air) Updates |
| Power Requirements | Device Dependent |
| Operating Temperature | 0°C to 40°C |
| Humidity Range | 10% to 90% RH |
Warranty Information
- Hardware Warranty: 2 years parts and labor
- Software Support: 5 years updates and maintenance
- Cloud Services: 3 years included with purchase
- Extended Coverage: Optional premium support available
For technical support, contact LG ThinQ Support at 1-800-243-0000 or visit LG ThinQ Support
Key Features
Smart Diagnosis
Advanced self-diagnosis system that identifies issues and provides troubleshooting steps through the ThinQ app.
Voice Control Integration
Seamless integration with Google Assistant and Amazon Alexa for hands-free appliance control.
Remote Monitoring
Monitor and control your appliances from anywhere using the ThinQ mobile application.
Energy Monitoring
Track energy consumption and receive optimization suggestions for cost savings.
Smart Scheduling
Program appliances to run during off-peak hours for maximum efficiency and cost savings.
Proactive Maintenance
Receive maintenance alerts and service reminders based on usage patterns and performance data.
Smart Home Integration
Google Home
Full compatibility with Google Home ecosystem for voice commands and routines
Amazon Alexa
Integration with Alexa skills for voice control and smart home automation
Apple HomeKit
Support for Apple HomeKit for iOS ecosystem integration
IFTTT
Custom applets and automation through IFTTT platform
SmartThings
Compatibility with Samsung SmartThings ecosystem
Custom API
Developer API for custom integrations and third-party applications
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| ThinQ app cannot connect | Wi-Fi issues, incorrect credentials | Check Wi-Fi signal, verify network credentials, restart router |
| Voice control not working | Skill not enabled, microphone issues | Enable LG skill in voice assistant app, check microphone permissions |
| Device offline | Network disruption, power outage | Restart device, check network connectivity, reset Wi-Fi connection |
| App notifications not received | Notification settings, app permissions | Check app notification settings, enable background data |
| Firmware update failed | Weak signal, insufficient storage | Ensure strong Wi-Fi signal, clear app cache, retry update |
| Remote control not functioning | Internet connection, server issues | Check internet connection, verify LG server status |
Error Codes
- TE: Network Timeout - Check internet connection and retry
- CE: Connection Error - Verify Wi-Fi credentials and signal strength
- AE: Authentication Error - Re-login to LG account
- FE: Firmware Error - Restart device and retry update
- SE: Server Error - Check LG service status online
- DE: Device Error - Factory reset and re-configure device
Manual Downloads
Current ThinQ Models
TQ-WM9500
ThinQ Smart Washer
TQ-RE7800
ThinQ Smart Refrigerator
TQ-AC9500
ThinQ Smart AC
TQ-OV4500
ThinQ Smart Oven
Previous ThinQ Models
TQ-WM8700
ThinQ Washer 8.7kg
TQ-RE6500
ThinQ Refrigerator 650L
TQ-AC7800
ThinQ AC 7800BTU
TQ-OV3200
ThinQ Oven 32L