LG ThinQ Refrigerator Manual Troubleshooting

User Manual & Troubleshooting Guide

Smart Refrigerator Series

Installation Guide

Tools Needed:

  • Level
  • Adjustable wrench
  • Screwdrivers (flat and Phillips)
  • Tape measure
  • Water line kit (for ice maker models)

Step-by-Step Installation

  1. Choose Installation Location: Select a location with proper ventilation, away from heat sources and direct sunlight.
  2. Remove Packaging Materials: Remove all shipping materials, protective films, and transit bolts from the refrigerator.
  3. Level the Refrigerator: Adjust the leveling legs to ensure the refrigerator is perfectly level from front to back and side to side.
  4. Connect Water Supply: For ice maker models, connect the water supply line to the water inlet valve using a certified water line kit.
  5. Electrical Connection: Connect to a properly grounded 120V, 60Hz, dedicated outlet. Do not use an extension cord.
  6. Clearance Check: Ensure proper clearance around the refrigerator for ventilation and door opening.
  7. Initial Setup: Allow the refrigerator to stand upright for 2-4 hours before plugging in. Set initial temperature controls.
Warning: All installations must be performed by a qualified installer to ensure proper operation and maintain warranty coverage.

Specifications

Model Series LRTLS2403S
Type French Door Refrigerator
Color Stainless Steel
Total Capacity 23.7 cu. ft.
Noise Level 39 dB
Control Type Touch Controls with LCD Display
Energy Rating ENERGY STAR® Certified
Annual Energy Use 578 kWh/year
Power Requirements 115V, 60Hz, 15A
Dimensions (HxWxD) 70 x 36 x 34.5 inches
Weight 298 lbs
Door Swing Reversible Doors

Warranty Information

  • Full Warranty: 1 year parts and labor
  • Sealed System Warranty: 5 years on compressor and parts
  • Linear Compressor Warranty: 10 years
  • Additional Coverage: Optional extended warranty available

For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com

Key Features

SmartThinQ Technology

Wi-Fi enabled for remote control via smartphone app, allowing you to monitor temperature, adjust settings, and receive alerts and notifications.

Linear Compressor

LG's innovative Linear Compressor provides precise temperature control, energy efficiency, and quiet operation with a 10-year warranty.

Door Cooling+

Advanced cooling system that delivers cool air directly to the door compartments, keeping frequently accessed items at optimal temperature.

InstaView™ Door-in-Door

Knock twice on the glass panel to see inside without opening the door, reducing cold air loss and saving energy.

Craft Ice™

Automatically produces slow-melting spherical ice balls perfect for cocktails and beverages.

Smart Cooling

Multi-air flow system ensures even cooling throughout the refrigerator with minimal temperature fluctuations.

SmartThinQ Features Explained

Remote Monitoring

Check refrigerator temperature and status from anywhere using your smartphone

Voice Control

Compatible with Amazon Alexa and Google Assistant for hands-free operation

Smart Diagnosis

Automatically diagnose issues and provide troubleshooting solutions

Energy Monitoring

Track energy usage and receive tips for optimizing efficiency

Food Management

Keep track of food inventory and receive expiration date reminders

Software Updates

Receive automatic updates with new features and performance improvements

Troubleshooting

Problem Possible Cause Solution
Refrigerator not cooling Power issue, temperature setting too high, dirty condenser coils Check power supply, adjust temperature settings, clean condenser coils
Excessive frost in freezer Door not sealing properly, frequent door openings, high humidity Check door seals, minimize door openings, ensure proper ventilation
Water dispenser not working Water supply issue, clogged filter, frozen water line Check water supply, replace water filter, check for frozen lines
Ice maker not producing ice Water supply issue, clogged filter, ice maker turned off Check water connection, replace filter, ensure ice maker is on
Unusual noises Normal operation sounds, items vibrating, unbalanced refrigerator Identify normal vs abnormal sounds, secure items, level refrigerator
Display panel not working Power issue, control lock enabled, faulty display Check power supply, disable control lock, reset refrigerator

Error Codes

  • FF: Freezer sensor error - Contact service center
  • RF: Refrigerator sensor error - Contact service center
  • dF: Defrost system error - Contact service center
  • PS: Power surge detected - Reset refrigerator
  • ICE: Ice maker error - Check water supply and reset
  • WL: Water leak detected - Check water connections and drain pan

Manual Downloads

Current Model Manuals

LRTLS2403S

23.7 cu. ft. Smart Refrigerator

LRMDS3003S

30 cu. ft. Door-in-Door

LRFVS3003S

30 cu. ft. InstaView

LRFOC2603S

26 cu. ft. Counter Depth

Popular Previous Models

LFXS28968S

28 cu. ft. French Door

LMXS30796S

30 cu. ft. InstaView

LTCS24223S

24 cu. ft. Top Freezer

LRFVC2406S

24 cu. ft. Side-by-Side

Note: For models not listed here, please visit the LG Support Website for complete documentation.