Installation Guide
Tools Needed:
- Smartphone with ThinQ app
- Wi-Fi network credentials
- LG ThinQ account
- Standard installation tools
- Measuring tape
Step-by-Step Installation
- App Installation: Download LG ThinQ app from Google Play Store or Apple App Store
- Account Setup: Create or log into your LG ThinQ account
- Wi-Fi Connection: Ensure stable 2.4GHz Wi-Fi network connection
- Device Registration: Follow in-app instructions to register your ThinQ device
- Network Pairing: Connect appliance to your home Wi-Fi network
- Feature Setup: Configure smart features and preferences
- Test Operation: Verify remote control and monitoring functions
Specifications
| Technology Platform | LG ThinQ Smart Technology |
| Connectivity | Wi-Fi 2.4GHz, Bluetooth |
| Compatible Devices | iOS, Android, Smart Speakers |
| App Support | LG ThinQ Mobile Application |
| Voice Control | Google Assistant, Amazon Alexa |
| Remote Monitoring | Real-time status updates |
| Software Updates | Automatic Over-the-Air updates |
| Energy Monitoring | Real-time consumption tracking |
| Security | Encrypted data transmission |
| Multi-user Support | Up to 5 family members |
Warranty Information
- Smart Features Warranty: 1 year software support
- Hardware Warranty: 2 years parts and labor
- App Support: Lifetime application updates
For technical support, contact LG ThinQ Support at 1-800-THINQ-00 or visit LG-ThinQ.com
Key Features
Remote Control
Control your LG appliances from anywhere using the ThinQ mobile app. Start, stop, and monitor cycles remotely with real-time notifications.
Voice Commands
Use voice commands with Google Assistant or Amazon Alexa to control your appliances hands-free. "Hey Google, start the washing machine."
Smart Diagnosis
Automatically diagnose issues and receive troubleshooting guidance. The app can identify problems and suggest solutions before calling service.
Energy Monitoring
Track energy and water consumption in real-time. Receive insights on how to optimize usage and reduce utility bills.
Custom Cycles
Create and save custom washing cycles tailored to your specific needs. Download additional cycles from the LG ThinQ store.
Smart Scheduling
Schedule appliance operations during off-peak hours to save on energy costs. Set delayed start and receive completion alerts.
Smart Home Integration
Google Home
Full integration with Google Assistant for voice control and smart home routines
Amazon Alexa
Seamless compatibility with Alexa for voice commands and smart home automation
Apple HomeKit
Integration with Apple ecosystem for Siri voice control and Home app management
IFTTT
Create custom applets and automation recipes with other smart devices and services
SmartThings
Connect with Samsung SmartThings ecosystem for whole-home automation
ThinQ Care
Proactive maintenance alerts and automatic service scheduling when needed
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| App cannot connect to device | Wi-Fi issues, wrong network, device offline | Check Wi-Fi connection, ensure 2.4GHz network, restart device |
| Voice commands not working | Skill not enabled, account not linked | Enable LG ThinQ skill, link accounts in voice assistant app |
| Push notifications not received | App permissions, notification settings | Check app notification settings, enable background refresh |
| Device goes offline frequently | Weak Wi-Fi signal, network congestion | Move router closer, reduce network interference, check signal strength |
| Remote control not functioning | Internet outage, app update required | Check internet connection, update ThinQ app to latest version |
| Software update failures | Insufficient storage, network issues | Clear app cache, ensure stable internet, restart update process |
Error Codes
- NET_ERR: Network connection issue - Check Wi-Fi and restart device
- APP_ERR: Application error - Update or reinstall ThinQ app
- AUTH_ERR: Authentication failed - Re-login to ThinQ account
- VOICE_ERR: Voice control issue - Re-link voice assistant account
- UPDATE_ERR: Update failure - Check internet and storage space
- SYNC_ERR: Sync error - Restart device and resync
Manual Downloads
Current ThinQ Models
THINQ_WASHER
Smart Washing Machine
THINQ_FRIDGE
Smart Refrigerator
THINQ_AC
Smart Air Conditioner
THINQ_OVEN
Smart Oven
ThinQ Accessories
THINQ_HUB
Smart Home Hub
THINQ_CAM
Smart Camera
THINQ_SENSOR
Smart Sensors
THINQ_REMOTE
Smart Remote