Installation Guide
Tools Needed:
- Smartphone with ThinQ app
- Wi-Fi network credentials
- LG account login
- Power source
- User manual
Step-by-Step Installation
- Download ThinQ App: Install LG ThinQ app from Google Play Store or Apple App Store.
- Create LG Account: Register for an LG account if you don't have one already.
- Connect to Power: Ensure your LG ThinQ device is properly connected to power source.
- Enable Wi-Fi: Make sure your smartphone is connected to your home Wi-Fi network.
- Add Device: Open ThinQ app and follow the on-screen instructions to add your device.
- Connect to Network: Allow the app to connect your device to your home Wi-Fi network.
- Test Connection: Verify that you can control your device remotely through the app.
Specifications
| Technology | LG ThinQ Smart Platform |
| Compatibility | iOS 11.0+ / Android 7.0+ |
| Connectivity | Wi-Fi 2.4GHz, Bluetooth |
| Supported Devices | Washers, Dryers, Refrigerators, ACs, TVs |
| Voice Control | Google Assistant, Amazon Alexa |
| App Size | Varies by device (150-300 MB) |
| Languages | Multiple languages supported |
| Cloud Storage | LG Cloud integration |
| Security | End-to-end encryption |
| Updates | Automatic firmware updates |
Warranty Information
- App Warranty: 1 year software support
- Device Warranty: Varies by product category
- Cloud Services: 2 years included
For technical support, contact LG Customer Service at 1-800-243-0000 or visit LG.com/thinq
Key Features
Remote Control
Control your LG appliances from anywhere using your smartphone. Start, stop, and monitor cycles remotely with real-time notifications.
Voice Commands
Use Google Assistant or Amazon Alexa to control your LG devices with simple voice commands for hands-free operation.
Smart Diagnosis
The app can diagnose common issues and provide troubleshooting steps, reducing the need for service calls.
Energy Monitoring
Track energy consumption and receive tips for optimizing usage to save on utility bills.
Customized Cycles
Download additional wash cycles, recipes, and settings tailored to your specific needs and preferences.
Usage Statistics
View detailed usage patterns and receive maintenance reminders based on your actual appliance usage.
Supported Device Categories
Laundry
Washers, dryers, and stylers with remote cycle control and monitoring
Kitchen
Refrigerators, ovens, dishwashers with inventory tracking and recipe suggestions
Air Care
ACs, air purifiers with climate control and air quality monitoring
Entertainment
TVs, soundbars with content recommendations and multi-room audio
Vacuum
Robot vacuums with mapping and scheduling capabilities
Lighting
Smart lighting control with automation and scene settings
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| App won't connect to device | Wi-Fi issues, wrong network frequency | Check 2.4GHz network, restart router and device |
| Device offline in app | Network disruption, power outage | Check device power, reconnect to Wi-Fi |
| Voice commands not working | Skill not enabled, account not linked | Enable LG skill in Alexa/Google app, relink account |
| Push notifications not received | App permissions, battery optimization | Check notification settings, disable battery optimization |
| App crashes or freezes | Outdated app, insufficient storage | Update app, clear cache, check storage space |
| Can't create LG account | Server issues, invalid information | Try later, verify email format, check password requirements |
Error Codes
- CONNECT_FAIL: Connection issue - Check Wi-Fi and restart device
- DEVICE_OFFLINE: Device not responding - Check power and network
- AUTH_ERROR: Authentication failed - Re-login to LG account
- NETWORK_ERROR: Network problem - Check internet connection
- UPDATE_FAILED: Update issue - Check storage and retry
- SERVER_ERROR: Server problem - Try again later
Manual Downloads
Current ThinQ Manuals
ThinQ App Guide
Complete App User Manual
Washer ThinQ
Smart Washer Integration
Refrigerator ThinQ
Smart Fridge Features
AC ThinQ
Smart AC Control
Voice Control Guides
Google Assistant
Voice Command Guide
Amazon Alexa
Alexa Skill Manual
Apple HomeKit
HomeKit Integration
SmartThings
Samsung Integration