Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Wi-Fi Setup: Download LG ThinQ app and connect to your home Wi-Fi network for smart features.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | WM4000HWA |
| Type | Front Load Washing Machine |
| Color | Graphite Steel / White |
| Capacity | 4.5 cu. ft. |
| Noise Level (Wash/Spin) | 52 dB / 68 dB |
| Control Type | Touch Controls with LED Display |
| Energy Rating | ENERGY STAR® Certified |
| Water Consumption | 13.2 gallons per cycle |
| Power Requirements | 120V, 60Hz, 15A |
| Dimensions (HxWxD) | 39 x 27 x 30 inches |
| Weight | 185 lbs |
| Max Spin Speed | 1300 RPM |
Warranty Information
- Full Warranty: 1 year parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Additional Coverage: Optional extended warranty available
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
AI Direct Drive Motor
LG's intelligent Direct Drive motor with AI technology learns your washing habits and optimizes cycles for better cleaning and energy efficiency.
ThinQ Smart Technology
Connect to your smartphone for remote control, cycle monitoring, and smart diagnostics. Receive alerts when cycles complete or if issues arise.
6 Motion DD Technology
Six different wash motions can be combined to provide the optimal wash for any fabric type, from gentle handling of delicates to powerful cleaning of heavily soiled items.
TurboWash™ 360°
Advanced spray technology covers clothes from multiple angles, cleaning a full load in just 30 minutes without compromising performance.
AI Fabric Sensor
Automatically detects fabric type and load size to optimize water temperature, cycle time, and motion for perfect results every time.
Voice Control Compatible
Works with Amazon Alexa and Google Assistant for hands-free control of your laundry routine.
Smart ThinQ Features
Remote Start
Start cycles remotely from your smartphone or schedule washes during off-peak hours
Cycle Monitoring
Monitor cycle progress and receive notifications when laundry is done
Smart Diagnosis
Troubleshoot issues through the ThinQ app with guided diagnostics
Usage Reports
Track energy and water usage to optimize efficiency and reduce costs
Download Cycles
Access additional wash cycles and features through app updates
Maintenance Alerts
Receive reminders for filter cleaning and routine maintenance
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Washing machine won't start | Power issue, door not closed properly, Wi-Fi connection | Check power supply, ensure door is latched completely, verify network connection |
| Poor cleaning results | Overloading, wrong detergent, incorrect AI settings | Reduce load size, use correct detergent, check AI fabric detection |
| Water not draining | Drain hose clogged or kinked, pump filter blocked | Check drain hose for obstructions or kinks, clean filter |
| Leaking water | Door not sealed, overfilling, loose connections | Check door seal, ensure proper detergent amount, check connections |
| Unusual noises | Foreign objects in drum, unbalanced load | Check for foreign objects, redistribute load evenly |
| Wi-Fi connection issues | Network problems, incorrect setup, signal strength | Reset network connection, reinstall ThinQ app, check router settings |
Error Codes
- IE: Water supply issue - Check water supply and inlet valve
- OE: Drain issue - Check drain hose and pump
- FE: Flooding detected - Check for leaks and water supply
- LE: Motor issue - Contact service center
- dE: Door not closed properly - Ensure door is fully closed
- UE: Unbalanced load - Redistribute clothes and restart
- tE: ThinQ connection error - Check Wi-Fi and app connection
Manual Downloads
Current ThinQ Models
WM4000HWA
4.5 cu.ft. ThinQ Washer
WM4200HWA
4.5 cu.ft. ThinQ Steam
WM9000HVA
5.0 cu.ft. ThinQ Washer
WKGX201HVA
Stackable ThinQ Combo
Popular Previous Models
WM3900HWA
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WM3700HVA
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WM3170CW
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