Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Wi-Fi Setup: Download LG ThinQ app and connect your washer to your home Wi-Fi network for smart features.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | WM4000HWA |
| Type | Front Load Washing Machine |
| Color | Graphite Steel / White |
| Capacity | 4.5 cu. ft. |
| Noise Level (Wash/Spin) | 52 dB / 68 dB |
| Control Type | Touch Controls with LED Display |
| Energy Rating | ENERGY STAR® Certified |
| Water Consumption | 13 gallons per cycle |
| Power Requirements | 120V, 60Hz, 15A |
| Dimensions (HxWxD) | 39 x 27 x 30 inches |
| Weight | 185 lbs |
| Max Spin Speed | 1300 RPM |
| Wi-Fi Connectivity | 2.4 GHz Wi-Fi Required |
Warranty Information
- Full Warranty: 1 year parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Additional Coverage: Optional extended warranty available
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
LG ThinQ Technology
Smart connectivity allows you to control and monitor your washer remotely, download new cycles, receive alerts, and troubleshoot issues through the LG ThinQ app.
Direct Drive Motor
LG's innovative Direct Drive motor connects directly to the drum without belts or pulleys, reducing noise and vibration while increasing reliability and efficiency.
TurboWash™ 360°
Five powerful jets spray water at the right time from multiple angles to penetrate fabrics deeply, cleaning a full load in just 30 minutes.
ColdWash™ Technology
Advanced technology that uses cold water to deliver the same cleaning performance as warm water while saving energy and protecting clothes.
Allergiene™ Cycle
Uses steam and higher water temperatures to remove over 95% of common household allergens like dust mites and pet dander.
Smart Diagnosis™
Quickly diagnose issues with your washer using the LG ThinQ app, which can help troubleshoot problems and schedule service if needed.
Smart Features Explained
Remote Start
Start wash cycles remotely from your smartphone or voice assistant
Cycle Download
Download new wash cycles as they become available through the ThinQ app
Usage Monitoring
Track energy and water usage to optimize efficiency and reduce costs
Voice Control
Compatible with Google Assistant and Amazon Alexa for hands-free operation
Custom Cycles
Create and save custom wash cycles for your specific laundry needs
Maintenance Alerts
Receive notifications when it's time to clean the filter or perform maintenance
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Washer won't connect to Wi-Fi | Network issues, incorrect password, signal strength | Check network settings, ensure 2.4GHz band, move closer to router |
| App not responding | App update needed, phone compatibility, server issues | Update ThinQ app, check phone compatibility, restart app |
| Remote start not working | Connectivity issues, safety lock enabled | Check internet connection, ensure door is closed properly |
| Poor cleaning results | Overloading, wrong detergent, incorrect program | Reduce load size, use HE detergent, select appropriate program |
| Water not draining | Drain hose clogged or kinked | Check drain hose for obstructions or kinks, clean filter |
| Unusual noises | Foreign objects in drum, unbalanced load | Check for foreign objects, redistribute load evenly |
Error Codes
- IE: Water supply issue - Check water supply and inlet valve
- OE: Drain issue - Check drain hose and pump
- FE: Flooding detected - Check for leaks and water supply
- LE: Motor issue - Contact service center
- dE: Door not closed properly - Ensure door is fully closed
- UE: Unbalanced load - Redistribute clothes and restart
- tE: Communication error - Restart washer and check ThinQ connection
Manual Downloads
Current ThinQ Models
WM4000HWA
4.5 cu.ft. Smart Washer
WM4200HBA
4.5 cu.ft. Black Washer
WM3900HWA
4.3 cu.ft. Smart Washer
WM3400CW
4.5 cu.ft. White Washer
Popular ThinQ Models
WM3700HVA
4.5 cu.ft. Graphite Washer
WM3500CW
4.5 cu.ft. White Washer
WM3900HBA
4.3 cu.ft. Black Washer
WM4000HCA
4.5 cu.ft. Champagne Washer