Installation Guide
Tools Needed:
- Adjustable wrench
- Level
- Screwdrivers (flat and Phillips)
- Pliers
- Tape measure
Step-by-Step Installation
- Choose Installation Location: Select a location near necessary plumbing and electrical connections on a solid, level floor.
- Remove Shipping Materials: Remove all shipping bolts and packaging materials from the washing machine.
- Connect Water Supply: Connect hot and cold water supply lines to the water inlet valves. Use only new hoses.
- Connect Drain Hose: Route the drain hose into a standpipe or laundry tub with a high loop to prevent backflow.
- Electrical Connection: Connect to a properly grounded 120V, 60Hz, AC only outlet. Do not use an extension cord.
- Level the Washing Machine: Adjust the leveling legs to ensure the washing machine is level from front to back and side to side.
- Test Run: Run the washing machine through a complete cycle to check for leaks and proper operation.
Specifications
| Model Series | WM4000HWA |
| Type | Front Load Washing Machine |
| Color | White / Graphite Steel |
| Capacity | 4.5 cu. ft. |
| Noise Level (Wash/Spin) | 52 dB / 68 dB |
| Control Type | Touch Controls with LED Display |
| Energy Rating | ENERGY STAR® Certified |
| Water Consumption | 13 gallons per cycle |
| Power Requirements | 120V, 60Hz, 15A |
| Dimensions (HxWxD) | 39 x 27 x 30 inches |
| Weight | 185 lbs |
| Max Spin Speed | 1300 RPM |
Warranty Information
- Full Warranty: 1 year parts and labor
- Motor Warranty: 10 years on Direct Drive Motor
- Additional Coverage: Optional extended warranty available
For warranty service, contact LG Customer Service at 1-800-243-0000 or visit LG.com
Key Features
LG ThinQ Technology
Smart connectivity allows remote control and monitoring via smartphone app, with voice control compatibility through Google Assistant and Amazon Alexa.
Direct Drive Motor
LG's innovative Direct Drive motor connects directly to the drum without belts or pulleys, reducing noise and vibration while increasing reliability and efficiency.
TurboWash™ 360°
Advanced cleaning technology that uses powerful jet sprays and optimized drum rotations to clean full loads thoroughly in under 30 minutes.
ColdWash™ Technology
Advanced cold water washing that provides excellent cleaning performance while saving energy and protecting fabric colors.
Smart Diagnosis™
Advanced troubleshooting feature that helps identify issues quickly and can transmit diagnostic information directly to LG service centers.
Allergiene™ Cycle
Specialized cycle that uses steam technology to remove over 95% of common household allergens like dust mites and pet dander.
Smart Features Explained
Remote Start
Start wash cycles remotely from your smartphone or voice assistant
Cycle Monitoring
Monitor cycle progress and receive completion alerts on your mobile device
Diagnostic Alerts
Receive notifications for maintenance needs and potential issues
Software Updates
Automatic software updates to improve performance and add new features
Energy Monitoring
Track energy and water usage through the ThinQ app
Custom Cycles
Create and save custom wash cycles for frequently used settings
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| ThinQ app connection issues | Wi-Fi signal weak, incorrect setup | Check Wi-Fi signal strength, re-run setup process |
| Poor cleaning results | Overloading, wrong detergent, incorrect program | Reduce load size, use correct detergent, select appropriate program |
| Water not draining | Drain hose clogged or kinked | Check drain hose for obstructions or kinks, clean filter |
| Leaking water | Door not sealed, overfilling, loose connections | Check door seal, ensure proper detergent amount, check connections |
| Unusual noises | Foreign objects in drum, unbalanced load | Check for foreign objects, redistribute load evenly |
| Vibration during spin | Unbalanced load, uneven floor, shipping bolts not removed | Redistribute load, level the machine, ensure shipping bolts removed |
Error Codes
- IE: Water supply issue - Check water supply and inlet valve
- OE: Drain issue - Check drain hose and pump
- FE: Flooding detected - Check for leaks and water supply
- LE: Motor issue - Contact service center
- dE: Door not closed properly - Ensure door is fully closed
- UE: Unbalanced load - Redistribute clothes and restart
- tE: ThinQ connection error - Check Wi-Fi connection
Manual Downloads
Current ThinQ Model Manuals
WM4000HWA
4.5 cu.ft. ThinQ Washer
WM4200HWA
4.5 cu.ft. ThinQ Steam
WM3900HWA
4.3 cu.ft. ThinQ Washer
WM4500HBA
5.0 cu.ft. ThinQ Washer
Popular ThinQ Models
WM3700HWA
4.5 cu.ft. Smart Washer
WM3488HW
4.2 cu.ft. ThinQ Washer
WM3900HWA
4.3 cu.ft. Smart Control
WM4000HBA
4.5 cu.ft. Black Steel