Installation Guide
Tools Needed:
- Heavy-duty adjustable wrench
- Industrial level
- Screwdrivers (flat and Phillips)
- Pipe wrench
- Tape measure
- Water pressure gauge
Step-by-Step Installation
- Choose Installation Location: Select a reinforced location near industrial plumbing and electrical connections on a solid, level concrete floor.
- Remove Shipping Materials: Remove all shipping bolts, braces and heavy packaging materials from the commercial washing machine.
- Connect Water Supply: Connect industrial-grade hot and cold water supply lines to the heavy-duty water inlet valves.
- Connect Drain System: Install commercial drain hose with backflow prevention into approved standpipe system.
- Electrical Connection: Connect to dedicated 240V, 60Hz, 30A commercial outlet with proper grounding.
- Level the Machine: Adjust heavy-duty leveling legs to ensure perfect balance for large load operation.
- Test Run: Run complete commercial cycle to verify leak-free operation and proper heavy load performance.
Specifications
| Model Series | WM21KGDD |
| Type | Commercial Front Load Washing Machine |
| Color | Stainless Steel / Commercial White |
| Capacity | 21 kg |
| Noise Level (Wash/Spin) | 55 dB / 72 dB |
| Control Type | Industrial Touch Controls with Enhanced LCD Display |
| Energy Rating | A+++ (Commercial Grade Efficiency) |
| Water Consumption | 18,000 L/year |
| Power Requirements | 240V, 60Hz, 30A |
| Dimensions (HxWxD) | 120 x 75 x 75 cm |
| Weight | 125 kg |
| Max Spin Speed | 1600 RPM |
Warranty Information
- Full Warranty: 3 years parts and labor
- Motor Warranty: 15 years on Heavy-Duty Direct Drive Motor
- Commercial Coverage: Optional business warranty available
For commercial warranty service, contact LG Business Support at 1-800-243-2100 or visit LG.com/business
Key Features
Heavy-Duty Direct Drive Motor
LG's industrial-grade Direct Drive motor connects directly to the oversized drum, engineered for commercial use with enhanced durability and reduced maintenance.
Commercial Inverter Technology
The heavy-duty inverter motor provides precise control over large load washing motions, delivering superior cleaning performance with maximum energy efficiency.
8 Motion DD Technology
Eight specialized wash motions optimized for commercial laundry needs, from delicate hospitality linens to heavily soiled industrial workwear.
Industrial Steam Technology
Commercial-grade steam system removes tough industrial stains, eliminates bacteria, and reduces wrinkles for professional laundry results.
Business SmartThinQ Technology
Enterprise Wi-Fi enabled for remote facility management, allowing monitoring of multiple units, maintenance alerts, and usage analytics.
TurboWash™ Pro
Commercial time-saving technology washes large 21kg loads in just 45 minutes using industrial jet sprays and optimized drum rotations.
8 Motion DD Technology Explained
Heavy Tumbling
Industrial up-and-down motion for large delicate items
Commercial Swinging
Enhanced left-right motion for synthetic work fabrics
Industrial Scrubbing
Maximum cleaning action for heavily soiled industrial items
Advanced Filtration
Commercial lint separation for multiple load operations
Professional Stepping
Industrial hand-wash simulation for premium fabrics
Bulk Swinging
Heavy-duty motion for oversized commercial items
Sanitization Motion
Specialized movement for healthcare and food industry laundry
Quick Wash Motion
Rapid commercial cycle for high-turnover operations
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Commercial unit won't start | Three-phase power issue, commercial door interlock failure | Check commercial power supply, inspect door locking mechanism |
| Inconsistent cleaning results | Commercial overloading, wrong industrial detergent, incorrect program selection | Follow commercial load limits, use approved industrial detergents |
| Commercial drainage failure | Clogged industrial drain system, pump motor failure | Clear commercial drain lines, inspect industrial pump system |
| Industrial water leakage | Worn door seals, overpressure, loose commercial fittings | Inspect commercial seals, check water pressure, tighten all fittings |
| Unusual industrial noises | Foreign objects in commercial drum, severely unbalanced loads | Clear drum of foreign objects, ensure proper commercial load distribution |
| Excessive vibration during commercial spin | Massive unbalanced loads, uneven industrial floor, improper installation | Redistribute commercial loads, verify industrial floor leveling |
Commercial Error Codes
- IE-C: Commercial water supply issue - Check industrial water pressure and valves
- OE-C: Industrial drain system failure - Inspect commercial drain pump and lines
- FE-C: Commercial flooding detected - Emergency water cutoff activation
- LE-C: Industrial motor overload - Contact commercial service center
- dE-C: Commercial door safety lock failure - Inspect industrial locking mechanism
- UE-C: Severe commercial load imbalance - Emergency stop and redistribute
Manual Downloads
Current Commercial Models
WM21KGDD
21kg Commercial DD™ Washer
WM21KGST
21kg Industrial Steam Washer
WM21KGTQ
21kg Business ThinQ Washer
WM21KGWH
21kg Commercial White Washer
Previous Commercial Models
WM18KGDD
18kg Industrial DD Washer
WM20KGST
20kg Commercial Steam Washer
WM22KGTQ
22kg Business ThinQ Washer
WM25KGWH
25kg Industrial White Washer